01425 480419
home - about us - support - services - contact us
 
- Support
 
- Communication
- Contracted Support
 
- Timebank Support
 
- Pay As You Go Support
 
- Helpdesk
- Site Visits
 
- Network/Server Monitoring
 
- Cloud Computing
 
- Internet Connection (ISPs)
 
- Domains and Hosting
 
- Warranty
 
- Support Quote
 
 
Support - Helpdesk
 
Headlines
- Incoming calls answered by engineers for quicker assistance
- Ticketing software ensures issue ownership and accountability
- Escalation policies so more complex issues get resolved quickly


We use a ticketing software to manage and track our open jobs. Engineers, account managers and customers can view and post updates to the tickets. All very simple to do.

Each ticket has an owner, allowing clear accountability in-house which, This ensures issues are resolved as proficiently as possibly.

A ticket/issue can be raised by phone, e-mail or using the ticket portal (by phone is most popular). We do not put any restraints on how you communicate with us.
 
 
 
 
Add: 6 West Street, Ringwood, Hampshire, BH24 1DZ.
Tel: 01425 370370 - E-mail: info@sensesupport.co.uk - Web: www.sensesupport.co.uk